Support

Email support@rowbloom.com with the name of the export and what you expected to see. A link to the spreadsheet helps, but do not share it with edit access.

Common problems

"Asana rejected the connection. Disconnect and connect Asana again."

Your Asana access expired or was removed. In the Rowbloom sidebar, select Disconnect Asana, then Connect Asana and allow access again. Your exports stay as they were.

"Only the person who set up this export can run it."

In a shared spreadsheet, each export runs with the Asana account of the person who created it. Ask them to run it, or create your own export.

A scheduled refresh did not run on the hour

Google picks the exact time within each hour, day or week. The sidebar shows when each export last finished. If one fails, the person who set it up gets one email that says what happened.

"This export has too many tasks to finish in one run. Split it into smaller exports."

Google stops each run after a few minutes. Move some projects to a second export.

Values I typed in the export sheet disappeared

Each refresh replaces the values in the sheet the export created. Your formatting stays. Add notes or formulas in another sheet and point them at the export sheet.

Pro and billing

Your license key is in the email from Lemon Squeezy you got after paying. Paste it in the sidebar under Enter license key.
To cancel or get an invoice, use the link in that email. Pro stays active until the end of the period you paid for.
If the key says "This license key is already in use on its maximum number of accounts.", email support@rowbloom.com and include the key.

Removing Rowbloom

To stop one export, open the sidebar and select Delete. The sheet and its data stay in your spreadsheet.
To remove the add-on, go to Extensions, Add-ons, Manage add-ons in Google Sheets.
To remove its access to your Google account, go to myaccount.google.com/permissions.